Account Recovery Made Simple with Entra
We have all been there: you have a user that needs to have their account recovered, whether it be over the phone, an email, carrier pigeon, etc. However, we do not have a surefire way to verify their identity. Sure, you can send a follow-up email and ask for them to include their photo ID, assuming you're bold enough to click on that attachment that is definitely the real person and not malware. Once you've done that, now you have five more tickets that have just piled up in your queue and your boss wants to know about that project you're working on. Sound familiar? Well, this is a common issue that plagues a lot of IT teams and results in the loss of productivity as well as revenue. 30% to be precise. Only if there was a way to take the administrative load off of the IT staff, and give control back to the user, all within a compliant environment... Look no more! Now, Microsoft has unveiled the next step in verifying user identities by using real credentials and facial reco...