PryroTech Blog

Hello everyone, hope you are all well on this cold Winter's day! I wanted to talk about something that has been brought up in conversation and is a concern not only for IT professionals working in Education but a concern for all in Education: Artificial Intelligence. Oftentimes when we put these two things together, you get a mixed reaction of both favour and disagreement. However, I think that it is important to discuss this in further detail and explain my opinions and views on the whole matter. In this post, I'll be talking about my views on AI in the Education sector, and how AI such as Copilot can be used responsibly to promote education and trust amongst instructors and students. So what is Responsible AI exactly? Well, the meaning is in the title itself. It is the concept of using Artificial Intelligence responsibly and in a fashion that protects business concerns, employees, and the organization as a whole. In Education however, this definition changes slightly- not onl...

Happy snow day folks! Well, at least for me. We saw up to 40+ centimeters last night which gave me plenty of time today to sit down and write the second part of this series which is adding templates and automation with Power Automate (in between all the shoveling and snow clearing of course). So this is where we get into some of the cool stuff that our knowledge base can do, as well as touch on some key points that may inspire you to go beyond even the knowledge base. However, if you're looking to finish off your knowledge base, here's the part that is for you! Templates Let's start with templates, as this is likely the most user-dependent part of the whole post. Before continuing, it's important to note that each template may differ, and it's really up to you and the stakeholders in your team or organization to determine the content to include. For the sake of demonstration, I'll keep this very barebones and focus on how to add a template to your knowledge base...

Howdy everyone, it's great to be back again for another post! As a matter of fact, this is our very first post on this blog. Amazing! For this post, I am going to help you create an intuitive Knowledge Base in SharePoint that your department or company can use as a whole. We'll also use Power Automate to notify us when our team adds to our Knowledge Base. So with this in mind, let's get started! Why a Knowledge Base? This idea comes from a recent SharePoint migration I did in my own workplace. I wanted to create a centralized resource for our team to find knowledge articles, troubleshooting steps, and guides. This helps us share knowledge across our team as well as with our end-users. For those of you who do not know what a Knowledge Base is, it is as simple as this: A centralized resource to share knowledge and provide self-help to users.  Now that you're privy to what it is, we can begin to build ourselves a Knowledge Base! We'll start with our foundational assets...